Customer Challenge

Elevate operates as a technology platform dedicated to accelerating the growth of startups and enterprises through curated access to capital, mentorship, and business opportunities. The company specialises in building a collaborative ecosystem that connects founders, investors, corporates, and partners, with a particular focus on supporting innovation-driven businesses in the technology sector. As Elevate’s portfolio of accelerators, masterclasses, and networking events grew, the company faced a critical challenge: scaling audience acquisition and engagement efficiently. Manual outreach by human callers was resource-intensive, inconsistent, and unable to keep pace with the expanding number of programs and participants. This resulted in missed growth opportunities, lower participation rates, increased labor costs, and limited ability to personalize engagement or capture actionable data.

Solution

Aivar partnered with Elevate to design and deploy an AI-powered voicebot solution that automates participant outreach, personalizes engagement, and integrates seamlessly with Elevate’s program management systems. The solution leverages advanced conversational AI to eliminate manual calling bottlenecks, delivering over 60% improvement in outreach efficiency. By automating the end-to-end process—from initial contact to follow-up—Elevate can now scale its audience acquisition efforts, ensure consistent communication quality, and adapt outreach strategies in real time based on analytics.

Architecture

The solution is built as a modular, real-time voice assistant, combining AWS-native services and best-in-class third-party APIs for speech and language processing. Users interact via web or mobile clients using WebRTC for low-latency, full-duplex audio. The architecture includes: 

• WebRTC Media Layer: Real-time audio streaming between users and backend, hosted on Amazon EC2 and integrated with Twilio for signaling. 

• Voice Processing Pipeline: Voice Activity Detection filters silence; Deepgram STT provides high-accuracy, low-latency transcription; conversation state is managed for context-aware interactions.

• Conversational AI: Amazon Bedrock hosts foundation models (e.g., Nova Pro) for contextual response generation, with prompt caching and model selection for speed and reliability.

• Tool Orchestration: Dynamic API integrations enable real-time task execution and action-oriented replies. 

• Voice Output: ElevenLabs TTS delivers lifelike, expressive speech, streamed back to users.

• Post-Call Analytics: Transcripts are processed for insights and logged to CRM systems, enabling continuous improvement.

• Security: All data transmission is secured with TLS/SSL, and infrastructure is provisioned via Terraform for reproducibility and compliance.

Key Outcomes

• Scalability: The system supports 250+ concurrent voice sessions, a significant leap from the previous 30-call IVR baseline. 

• Automation: 72% of inbound calls are now fully handled by the AI assistant, surpassing the 60% automation target and freeing human agents for higher-value tasks. 

• Speed & Accuracy: Real-time transcription and response generation occur in under 2 seconds, with over 95% word accuracy, even in noisy environments. 

• User Engagement: Lifelike TTS voices increase user satisfaction and repeat interactions.

• Cost Efficiency: Leveraging managed APIs and serverless orchestration reduces development and operational costs, with predictable, usage-based pricing.

• Rapid Deployment: The solution was implemented and operational within 6 weeks. 

Aivar’s AI voice automation solution (Convogent AI) has enabled Elevate to scale its outreach, enhance participant engagement, and achieve operational excellence—solidifying its position as a leader in innovation enablement for startups and enterprises.